Terms & Conditions

1) Booking

a) Bookings must be secured by completing the Booking Form and a BOOKING DEPOSIT of £250

b) The BOOKING DEPOSIT must be received within 10 days of confirmation of the booking, electronically  or cheque and accompanied by the completed booking document supplied by the proprietor.

c) The BOOKING DEPOSIT secures your booking pending receipt of the full payment which is due 8 weeks prior to your holiday.

d)  After a house inspection Deposits are returned within 10 days of departure.

2) Late Payment

a) Where a BOOKING DEPOSIT has not been received within 10 days of booking, the Proprietor will make reasonable effort to contact the Holidaymaker before offering the holiday dates to another party.

b) Where full payment becomes overdue the Proprietor will make reasonable effort to contact the Holidaymaker with a formal request for payment.

c) If the holidaymaker fails to respond to a request for payment within 7 days with satisfactory payment arrangements, the Holidaymaker will be deemed to have cancelled the booking.

 

3) Cancellation

a) Holidaymakers are advised to protect their holiday booking with a reputable insurer. In the event of cancellation the initial deposit will be forfeit.

b) In the event of cancellation  prior to the holiday start date, the full cost of the booking is payable and the holidaymaker must claim their loss against their insurance policy.

c) Cancellation (either actual or deemed) will result in the Owner making reasonable endeavours to re-let the Property for the relevant letting period. To the extent that the Owner is successful in recouping the losses and costs arising from such cancellation, the Tenant will be entitled to the return of the whole or part of any deposit paid, or to be released from any liability to pay the balance, or both.

 

4) Breach of Terms – Cleaning, Repairs and lost keys

a) Good Housekeeping Bond of £250 is required during occupancy

b) Holidaymakers undertake to enjoy the property in a responsible manner, leaving the property in a clean, tidy and undamaged  The Good Housekeeping Bond is only returnable after the property is vacated and inspection is satisfactory.

c) Should any damage occur this should be reported immediately to the Proprietor.  The cost of repair will be deducted from the Damage Deposit and the remainder returned to the holidaymaker.

d) Missing and damaged items will be charged for in the same manner.

e) Smoking is strictly forbidden within the property and evidence of smoking, eg. odours, ash and other residue will render the property as unclean and therefore the deposit will be forfeit in lieu of additional deep cleaning.  Ash trays are provided in the kitchen for smoking outside. This should be emptied and washed before departure.1Any damage to the property or contents will be charged for. If an accident occurs it is best to let me know before departure.

  • Carpet cleaning is charged at £80 per room
  • Water marks left from cups or glasses on the furniture is charged at £60.00
  • Removal of wooden hangars £5 per hangar
  • Excessive untidiness, none removal of bottles, rubbish not placed in white bags at front gate, will result in a charge for extra housekeeping time. Charge £25
  • Moving of bedroom furniture £15
  • Removal of keys £10
  • Food/oil washed down the sink blocking the outside drain £20

5) Interest

The Proprietor retains the right to recover the monies owed with interest

 6) Cancellation by the Accommodation Provider

a) If the booking is cancelled due to the property becoming unfit/unable for occupation,  all of the monies paid to date will be reimbursed to the holidaymaker.

b) If a booking is cancelled by the accommodation owner during occupancy as a result of unacceptable behaviour, no money will be reimbursed to the holidaymaker and further compensation for damage may be pursued through the legal channels.

Complaints

Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible.

It is essential that you contact the Proprietor if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless the Proprietor is promptly notified.  Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be dealt with unless registered whilst you are in residence.

If any complaint cannot be resolved during your holiday, guests are requested write to the Proprietor with full details within 28 days of the end of stay.